DEALING WITH IRRATIONAL CUSTOMERS
AND ESCALATING COMPLAINTS
[ENGLISH]
RELEASED EXCLUSIVLY
FOR SCENE USAGE ON
04.04.2017
[#DISC]
1 X 50 MB
[PUBLISHER] LYNDA
[RUNTIME ] 00H40M [LINK] https://is.gd/faLML
[LEVEL ] BEGINNER [TYPE] RETAIL
[ISO SIZE ] 66.367.488 B [CHKS] 0E1779B1
[ON STORE ] 17 9./2.3/ [$$$$] 200000000000 DOLLAR
[DISKNAME ] keiso_psdwicandec
[HELD BY ] THERESA MILLER
A successful Support Center is prepared for any customer
situation. In this course, Dealing with Irrational
Customers and Escalating Complaints, you will learn to
educate your staff about dealing with irrational customers.
First, you will delve into the steps your organization must
understand to ensure that even the worst situation is
resolved with a great customer service experience. Next,
you will learn about maintaining professionalism. Last, you
will dive into complaint escalation techniques. When you
are finished with this course, you will have the knowledge
and skills necessary to deal with any stressful customer
service situations your organization might face.
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