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ITIL Service Offerings and Agreements (SOA)

by Integrity Training
Publisher: Stone River eLearning
Release Date: April 2019
ISBN: 300000006A0181

Lecture Size: 101x100
Lecture Date: 04.2019

Lecture Link: https://learning.oreilly.com/

| The ITIL� Service Offerings and Agreements (SOA) course builds
| further to the learnt concepts in the ITIL� Foundation course.
| This course enables the candidates to introduce Service Portfolio
| Management, Service Catalogue Management, Service Level
| Management, Demand Management, Supplier Management, Financial
| Management and Business Relationship Management as integral parts
| of their organization's overall Services Framework. The ITIL�
| Service Offerings and Agreements course will focus on the
| practical aspects of the ITIL service lifecycle and processes
| associated with service offerings and agreements as they relate to
| services and service delivery. The course covers the operational-
| level process activities and supporting methods and enables the
| students to execute these processes in their organizations. The
| course requires that the students possess a valid ITIL� Foundation
| Certification or have taken the ITIL� Foundation course.
| Additionally, two to four years of relevant work experience is
| also recommended. All ITIL� courses are offered by
| CareerAcademy.com AFFILIATE of AXELOS Limited. ITIL� is a
| registered trade mark of AXELOS Limited, used under permission of
| AXELOS Limited. All rights reserved.