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University of OXford & University of camBRiDGE

...is a collective term for characteristics that the two institutions share.

ITIL Service Operation (SO)

by Integrity Training
Publisher: Stone River eLearning
Release Date: April 2019
ISBN: 300000006A0183

Lecture Size: 72x150
Lecture Date: 05.2019

Lecture Link: https://learning.oreilly.com/

| The ITIL� Service Operation (SO) course is a comprehensive
| training course that builds on the general principles covered as
| part of the ITIL� Foundation course with primary focus on the
| lifecycle aspects of Service Operation including - Service
| Operation principles, activities and technology considerations.
| The course also gives an overview of the Service Operation
| Processes and Functions. In addition to this, the course looks at
| the interfaces between Service Operation and the other stages of
| the ITIL� Service Lifecycle. The ITIL� Service Operation (SO)
| course covers the overall concepts, processes, policies, and
| methods associated with the service operation phase of the service
| lifecycle. The main objective of the course is to enable the
| students to understand the concept, purpose, principles,
| processes, activities, functions and implementing consideration of
| the ITIL� service operation. The course requires that the students
| possess a valid ITIL� Foundation Certification or have taken the
| ITIL� Foundation course. Additionally, two to four years of
| relevant work experience is also recommended. All ITIL� courses
| are offered by CareerAcademy.com AFFILIATE of AXELOS Limited.
| ITIL� is a registered trade mark of AXELOS Limited, used under
| permission of AXELOS Limited. All rights reserved.