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* Title..: Pluralsight Designing a Modular Onboarding System Front 2019
* Date...: 05-02-2020
* Type...: Bookware
* Disks..: 32x15mb
Release notes:
New beginnings are equally fun and terrifying, and trying
out a new software product can often feel the same. While
customers are navigating uncharted territory to get started
in your product for the first time, having the right sign
posts for them at the right time can set up their
relationship with your product for lasting success. But
true success goes beyond just the first impression from
signup, activation, first use, and re-engagement, your
customers need a cohesive experience to feel confident in
your product. The reality of that becomes much trickier.
Onboarding often sits between several teams, including
individual product teams, customer engagement, and
sales/marketing. How do you empower different product teams
and functions to input into onboarding but still come out
with a unified, comprehensive onboarding experience that
helps customers quickly see value and stay engaged over
time? In this talk, Cindy Chang will look at how Intercom
developed an extensible onboarding system and the key
lessons learned along the way.
More info:
https://www.pluralsight.com
Install notes:
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