PRESENTS
Pluralsight
The Art Of Customer Conversations
Date...: 2020-06-04
Type...: Bookware
Disks..: 9x15MB
Notes..: Big Data LDN 2019 | The Art of
Customer Conversations | Jo Boswell
What makes a great customer experience
and who does it well? What role do
data and technology play in
transforming the customer experience?
How can businesses harness these
capabilities to transform the
experience for their customers and
drive value to the bottom line? In
Jo's session, she will give an
overview of the building blocks you
will need to create great customer
conversations, as well as suggestions
on how to get started. She will share
lessons learned from her own
experience of leading a major
transformation experience at British
Airways that delivered personalized
interactions at scale across the
airline's multiple interactions with
customers in multiple channels.
Install: Unpack, Wise up and Enjoy!